Subscription FAQ's
We’ve compiled a list of everything you need to know regarding coffee subscriptions. If we missed something and you still need answers, you can get in touch via our contact page.
Subscription orders are processed on Mondays and shipped the following day, on Tuesdays.
This follows our weekly production cupping, where we carefully taste each batch of the week's roasted coffee and choose only the finest. New (or reactivated) subscriptions ordered mid-week will be fulfilled if we have the coffee available, this is almost always the case ! In rare circumstances, we may need to wait to process your order until next Monday along with the next batch of subscribers.
After you complete your purchase, you'll receive an a welcome email & order confirmation within 48hrs letting you know your order has been received. If you're not ready to get started or wondering when your order will be shipped, just reply to our email and let us know when you'd like to embark on your coffee adventure.
To ensure you'll never run out of coffee again and get all those orders out to your doorstep as fast as we can, our little OQ Warehouse Minions pack & ship subscription orders every Tuesday.
Our subscriptions are made so you get full flexibility: pause, skip, change or cancel a shipment at any time ! For delivery time estimates, read below.
All orders are sent daily using standard Australia Post & Couriers Please. If your order is placed before 11:59 PM AEST on a Sunday it should leave our warehouse that very next Tuesday morning. For any "First Subscription Orders" placed after 11:59 PM AEST, we will do our utmost best to fulfil when we have the coffee available.
Please note, depending on where you live in Australia your delivery will take anywhere from 3–7 days to arrive ( + a little longer for more remote locations).
Things change, and sometimes deliveries get delayed… Unfortunately, this does happen ! However, to get those beans delivered to your doorstep as fast as possible, we would love to hear from you if you are having any issues with your delivery.
Our Customer Happiness Heroes would love to help out and chase up any delayed deliveries for you. Please reach out to us on hello@oldquartercoffee.com.au
Our HAPPY CLUB Subscriptions combine tasty and rare coffees available no where else in Australia with the convenience of never running out of coffee again. There are no hidden fees: shipping is included in the price on the product page ! So go ahead and choose your own subscription; Roasters’ Choice, Your Fav Blend or Your Fav Single Origin. Prices vary between $22-56 per shipment depending on your order size.
We’re ridiculously excited about our subscriptions and we love giving gifts! To avoid the hassle of you having to try to secretly find out how they brew their coffee and what flavour profiles they like, you can purchase a Gift Voucher for the value of the subscription you want to choose for them, email to the lucky guy or girl and they can use it when they're ready.
All they will have to do then is log on to our website, select their desired subscription and use the Gift Voucher code at check out to avoid payment. Meaning they’ll also get the satisfaction of choosing their own - It’s a winner !
NOTE: If you don't want this to be emailed directly to them, place your email as the contact. If you have any questions or we can do anything to help please get in touch at hello@oldquartercoffee.com.au.
We're glad you asked because one of the best things about signing up for a subscription is the convenience of never running out of coffee! We're here to help you avoid the awkward conversation that starts with "Sweets, darling, pumpkin, there's no coffee left for this mornings brew".
250g Bag - 1-2 cups per day
500g Bag - 2-3 cups per day
1kg Bag - 4-5 cups per day
Remember that espresso style extractions use a bit more coffee than filter...you'll need to take half a cup or so off the estimations above. E.g. you'll get about 1.5 cups per day if you order the 250g bag for a fortnight.
Yes! Please just make sure to do so 48hrs before your order is due to be shipped. Your skipped delivery will be automatically added to the end of your subscription, so when your subscription technically ends, you’ll receive that delivery you skipped out on !
The easiest way is to log into your OQ Account, click on Upcoming Orders, locate the date and click SKIP.
To do this, you can sign up for two separate subscriptions, and make your grind choice.
Simple ! Go to Shipping Addresses on "Manage my Subscription" and update your personal details OR email us at support@oldquartercoffee.com.au and tell us your new address.
Please make sure to do this at least 48 hrs before your next delivery date to ensure our Warehouse Minions get the right address for your shipment!
Simple, just follow the instructions above for SKIPPING A DELIVERY.
EASY PEASY: go to Subscriptions on Manage my Subscription, locate the subscription you wish to adjust, and click on Variant to change the amount of coffee (or grind).
Please make sure to do this at least 48 hrs before your next delivery date to ensure our Warehouse Minions get the right details for your shipment !
We’re all about trying out new things, flavours, and would love to take you on a delicious ethical coffee journey! Our Roasters Choice Subscription seems like something that is made for you; every coffee is hand picked by our Head Roaster so you can rest easy knowing that every fortnight you'll receive something different but definitely delicious. You'll be cycling through our range of single origins, blends, limited releases and fresh harvest coffees. If that sounds like a good time, then head on over to our Roasters’ Choice Subscription page and sign up !
Are you on a Choose Your Favs Subscription and wish to change your coffee? When you know how you like your coffee brews and know what kind of roast you are after just head on over to your OQ Account. Go to your Subscriptions, and adjust the variant to whichever coffee you wish to adjust too.
Please make sure to make any adjustments at least 48 hrs before your next delivery date to ensure our Warehouse Minions get you the right coffee for your parcel !
Unfortunately, we can’t send subscription packages overseas. However, if you want to purchase a one-off order of coffee you can email us on hello@oldquartercoffee.com.au and we’ll quote you for shipping and organise an order with you.
We lurrrrrve it if you get yourself a good little grinder because grinding your coffee fresh makes a world of difference to the flavour of your cup. However, if you can’t make that work then all you have to do is select the grind type you’d like.
If your circumstances change during your subscription (for example you get given an amazing grinder by Mum for Christmas, thanks Mum !) head on over to your OQ Account and adjust the variant to whole beans OR shoot us an email at support@oldquartercoffee.com.au and we’ll work our magic on our end. Please make sure to make any adjustments 48 hours before the next delivery date.