There's no password. Go to Manage my subscription, enter the email address on your subscription, and we'll email you a secure login link. Click it and you're in.

If the link doesn't arrive, check your spam folder first. If it's still not there, the email address on your subscription may be different to the one you're trying — email us and we'll sort it.

1. Log in and open the View your next order tab.
2. Click Skip.
3. Confirm with Yes, skip this order.

Your subscription keeps running and the following delivery arrives as normal.

1. Log in and open the Manage subscriptions tab.
2. Click Manage this subscription.
3. Click Cancel subscription.
4. Choose how long you'd like to pause for, then click Pause subscription.

Going away for a while and not sure when you're back? Pause for the longest option and email us when you're home — we'll restart it whenever suits.

In the View your next order tab, click Reschedule, pick a new date, then Save changes.

Open Manage subscriptions → Manage this subscription, change the frequency, then Save changes.

Drinking it faster or slower than you expected is the most common reason people write to us. Adjusting the frequency is almost always a better answer than cancelling and starting again.

Open Manage subscriptions → Manage this subscription → Swap this for a different product. Choose the coffee, grind and size you want, click Swap, then confirm with Swap product.

Grind and bag size are product options, so swapping the product is how you change either one.

Yes. In View your next order, click Browse all products, hit +Add on what you want, choose One time only, then Add to order. It ships with your next delivery and doesn't change your ongoing subscription.

Yes. In View your next order, click Send now, then confirm with Send this order now. Your schedule shifts forward from that date.

Open the Address & payment details tab → manage addresses → Edit → update and Save changes.

Do it before your next charge date, or the order may already be picked and packed to the old address.

Open the Address & payment details tab → manage payment methods → Edit on the card, or add a new one and remove the old.

Worth doing as soon as the new card arrives. An expired card means the order silently doesn't go out, and the first you'll know is when the coffee doesn't turn up.

Open Manage subscriptions → Manage this subscription → Cancel subscription. You'll be asked for a reason, then confirm.

Before you do — if it's a timing thing rather than a coffee thing, pausing or changing your frequency keeps your pricing and saves setting it all up again later. Both are a click away in the same place.

Log in and the View your next order tab shows your next charge date and what's in it.

No. Gift subscriptions end automatically once the deliveries you paid for have been sent. There's nothing to cancel and nothing further will be charged.

If the recipient falls in love with it and wants to keep going, they can start their own subscription any time.

Not at the moment — online orders are posted only. If you'd rather pick it up, our venues carry the range and you're very welcome to come in and buy over the counter.

Find your closest on our Locations page.

We ship Australia-wide, with two exceptions: we can't deliver to PO boxes or parcel lockers, and we don't currently ship internationally. Orders need a street address someone can receive at.

Under $100, shipping is calculated at checkout based on your address and what's in your cart — add your items, enter your address, and the exact cost appears before you pay. Nothing is charged until you confirm.

We pack orders Monday to Thursday. Anything ordered from Thursday afternoon through the weekend goes out the following Monday, so your coffee ships fresh rather than sitting in a depot over the weekend.

Once it's posted, transit time depends on where you are. Full details are in our Shipping Policy.

Ordering for a birthday or Christmas? Give it a bit of room, and if it's tight just email us before you order and we'll tell you honestly whether it'll get there.

Email support@oldquartercoffee.com.au, tell us what you ordered and what didn't land — too dark, too acidic, not what you expected, tasted off. We'll either point you at something better suited or sort you out.

Taste is personal and we don't expect every coffee to suit every palate. Telling us why is genuinely useful — it's how we get your next bag right.

Possibly, if it hasn't been packed. Email happy@oldquartercoffee.com.au with your order number and what you'd like changed, and we'll do our best. Once it's roasted and packed to your order we can't change it.

Email happy@oldquartercoffee.com.au with your order number and, if something arrived damaged or incorrect, a photo. We'll make it right.

Wrong grind is the one we see most — if you've been sent whole beans instead of ground (or the other way around), tell us and we'll send the right one out.

Not any more. We've discontinued Afterpay — if you've used it with us before, that's why it's no longer showing at checkout. Nothing's wrong with your account.

We accept credit and debit cards, and PayPal.

Two usual causes. If it's a PO box or parcel locker, we can't ship there — you'll need a street address. Otherwise, try selecting your address from the autocomplete suggestions rather than typing it in full.

If it still won't go through, email us with the address and what you're trying to order and we'll take it from there. Don't put it in the too-hard basket — we'd rather fix it.

E-gift vouchers come in $25, $50, $80, $100, $200 and $500 and are delivered by email. You can have it sent to your own inbox to forward on yourself, or straight to the recipient.

Buy an e-gift voucher. If you've bought one and it hasn't turned up, check the spam folder of whichever address it was sent to, then email us and we'll resend it.

We don't backdate points for purchases made before you signed up. Points start from the moment you join, and we can't retrospectively match past transactions to a new account.

Two things that soften the blow: you get 10 points on signup just for giving us your email address, and if you're holding one of our old physical loyalty cards from before we moved to the current system, bring it in — we'll honour it.

Pick the grind that matches your brewer at checkout. If you're between options or your method isn't listed, choose whole beans and tell us in the order notes what you're brewing on — or email us and we'll grind to suit.

Not sure what suits your gear? Our Brew Guides cover the common methods.

Yes — every coffee can be ordered ground. Choose your grind from the options on the product page and we'll grind it fresh when we pack your order.

Probably seasonal. Our single origins follow harvests, and limited releases are exactly that — when a lot sells out, it's gone until the next harvest, and sometimes for good.

We don't currently offer green bean on our website. But if you email happy@oldquartercoffee.com.au with your green bean enquiry, we can see if we can accommodate.

Not online — our mugs, brew gear and merch are venue-only. If you've seen something in one of our shops and want it, pop in and grab it. Stock varies by venue, so it's worth calling ahead if you're making a trip for something specific.

We'd like to hear from you. Start at Wholesale coffee supply and we'll get back to you about your volumes, what you're brewing on, and organising a tasting.

Not at the moment. We've run barista and home brewing courses in the past and they may come back, but there's nothing scheduled right now and no bookings open.

In the meantime, our Brew Guides cover the methods most people are trying to get better at.

We don't run mobile coffee carts or event catering. For large orders, corporate gifting or bulk vouchers, email happy@oldquartercoffee.com.au and we'll let you know what's possible.

Addresses and trading hours for every venue are on our Locations page.

Current openings are on our Careers page.

There's an unsubscribe link at the bottom of every marketing email we send — one click and you're off the list, and it won't affect your order or subscription updates, which are sent separately.

If you've unsubscribed and are still hearing from us, email us please.

Please do — good or bad. Email happy@oldquartercoffee.com.au and tell us which venue and roughly when. Feedback about a specific shift or a specific coffee is the most useful kind we get, and it does reach the people who can act on it.